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Writer's pictureManzano Sales Team

Guide for an MLO Intaking a 1003 Application for a VA Loan Borrower


Welcome to the VA Loan Application Guide for Mortgage Loan Originators (MLOs). This comprehensive guide is designed to assist MLOs in navigating the process of intaking a 1003 application for VA loan borrowers. From the initial conversation to the final submission and closing, this guide provides step-by-step instructions to ensure a smooth and efficient experience for both the borrower and the MLO. By understanding the unique aspects of VA loans and following this structured approach, MLOs can effectively support our nation's veterans and active-duty service members in achieving their homeownership dreams.


Step 1: Initial Conversation


  1. Introduce Yourself:

  • Provide your name, role, and company.

  • Explain the purpose of the call and what the VA loan process entails.

  1. Establish Borrower’s Eligibility:

  • Confirm the borrower’s veteran status.

  • Check basic eligibility requirements (e.g., service history, discharge status).

  1. Explain the VA Loan Benefits:

  • No down payment required.

  • No private mortgage insurance (PMI).

  • Competitive interest rates.

  1. Discuss Borrower’s Financial Goals:

  • Understand their home-buying goals and financial situation.

  • Explain how a VA loan can help meet these goals.


Step 2: Pre-Qualification


  1. Gather Preliminary Information:

  • Income details.

  • Employment history.

  • Estimated credit score.

  • Current debts and monthly obligations.

  1. Calculate Basic Eligibility:

  • Use the preliminary information to assess if the borrower qualifies for a VA loan.

  • Provide an estimated loan amount they might qualify for.

  1. Pre-Qualification Letter:

  • If the borrower pre-qualifies, issue a pre-qualification letter.

  • Explain that this is not a guarantee of loan approval but a preliminary assessment.


Step 3: Detailed Application Intake (1003 Form)


  1. Personal Information:

  • Full legal name, Social Security number, date of birth.

  • Marital status and number of dependents.

  • Contact information (address, phone number, email).

  1. Employment Information:

  • Current and previous employers (past two years).

  • Job title, duration of employment, and income details.

  • Any additional sources of income (e.g., bonuses, overtime, rental income).

  1. Monthly Income and Combined Housing Expense Information:

  • Gross monthly income.

  • Total monthly housing expenses (rent, mortgage, insurance, taxes).

  1. Assets and Liabilities:

  • Bank accounts, stocks, bonds, retirement accounts.

  • Outstanding debts (credit cards, car loans, student loans).

  1. Details of the Property:

  • Address of the property being purchased.

  • Estimated property value and purchase price.

  • Type of property (e.g., single-family home, condo).

  1. Declarations:

  • Answer specific questions about financial history (e.g., bankruptcies, foreclosures).

  • Any legal issues or judgments.

  1. Acknowledgment and Agreement:

  • Review all information with the borrower for accuracy.

  • Obtain the borrower’s consent to submit the application.


Step 4: Collect Supporting Documentation


  1. Proof of Service:

  • DD-214 form for discharged veterans.

  • Statement of Service for active duty or current Reserve/Guard members.

  1. Income Verification:

  • Recent pay stubs (last 30 days).

  • W-2 forms (last two years).

  • Tax returns (last two years) for self-employed borrowers.

  1. Asset Verification:

  • Bank statements (last two months).

  • Statements for any other assets.

  1. Credit Report:

  • Obtain authorization to pull the borrower’s credit report.

  • Review the report with the borrower and address any discrepancies.


Step 5: Loan Processing and Underwriting


  1. Submit the Application:

  • Ensure the 1003 application form is complete and accurate.

  • Submit the application along with all supporting documents to the lender.

  1. Loan Processing:

  • The lender’s processor will review the application for completeness.

  • Additional documentation may be requested if needed.

  1. Underwriting:

  • The underwriter will evaluate the borrower’s creditworthiness and the property’s value.

  • Conditions may be issued that need to be addressed before final approval.


Step 6: Loan Approval and Closing


  1. Loan Approval:

  • Once the underwriter clears all conditions, the loan is approved.

  • Communicate the approval to the borrower and real estate agent.

  1. Schedule Closing:

  • Coordinate with the borrower, lender, and title company to schedule the closing date.

  • Prepare the borrower for closing by explaining the closing disclosure and what to expect.

  1. Closing:

  • Attend the closing if possible to support the borrower.

  • Ensure all documents are signed and funds are disbursed.

  1. Post-Closing:

  • Follow up with the borrower to address any post-closing questions or concerns.

  • Maintain contact for future business and referrals.


Successfully guiding a VA loan borrower through the 1003 application process requires a thorough understanding of both the borrower's unique needs and the specific requirements of VA loans. By following this detailed guide, Manzano Real Estate Team can ensure that every step—from the initial conversation to the final closing—is handled with professionalism and care. This not only helps in securing the loan but also builds trust and satisfaction with our veteran clients. Your commitment to providing exceptional service will make a significant difference in the homebuying experience for those who have served our country.

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